Payment and return rules

1. Payment for tickets

1.1. Payment for tickets for excursions presented on the Platform is carried out using the following payment systems: VISA, Mastercard.
1.2. To pay for a ticket, the Client selects the appropriate excursion on the Platform and proceeds to pay through a secure payment gateway.
1.3. When paying for a ticket, you must enter payment card details, including the card number, expiration date and CVV code. Payment information is protected and is not stored on the Platform’s servers.
1.4. After successful payment, the Client receives an electronic confirmation of purchase to the email address specified during registration. The purchase confirmation includes information about the purchased excursion, the date and time of the excursion, as well as the amount of the paid service.

2. Ticket return policy

2.1. Tickets can be returned if the following conditions are met:
2.1.1. Tickets are refunded no later than one week before the start of the excursion. In this case, the Client receives 50% of the ticket price.
2.1.2. Tickets cannot be returned less than a week before the start of the excursion and the ticket price is non-refundable.
2.1.3. After the start of the excursion, tickets are not refundable, and responsibility for non-use of the ticket lies entirely with the Client.
2.2. To return a ticket, the Client must contact the Provider’s support service through the contact form on the Platform or by email indicated on the website.
2.3. The customer must provide the order number and contact information to make a return. The return request is processed within 5 working days.
2.4. Refunds for the returned ticket will be credited to the payment card from which the payment was made within 10 business days after confirmation of the return.
2.5. The provider is not responsible for delays in crediting funds associated with the work of banks or payment systems.

3. Exceptions and additional conditions

3.1. Refunds are not made if the excursion was canceled or changed for reasons beyond the Provider’s control, including force majeure.
3.2. The Provider reserves the right to make changes to the conditions of excursions and undertakes to promptly inform Clients about changes. In case of significant changes, the Client has the right to a full refund provided that he or she cancels the excursion before it begins.
3.3. The rights and obligations of the parties not regulated by these Rules are governed by the current legislation of the country in which the Provider is registered.

4. Contacts for communication

If you have questions about payment or ticket returns, you can contact us by email
These payment and return rules are an integral part of the License Agreement and apply to all Platform Clients.